Sale conditions

These sale conditions apply for purchases of goods and services from www.tommylyy.com online store between the buyer as a private person (hereinafter referred to as: ‘the consumer’) and the administrator of the online store Tommylyy Paadipood OÜ, reg.code 11985275; located in Masti street 17, 11911 Tallinn, Harju county, Estonia; (hereinafter referred to as ‘the online store’).

1. Items with the link ‘Add to cart’ and goods that are not in stock but have an estimated delivery time can be bought from the online store. The price and availability of the goods are subject to change without notice. If the buyer has placed an order before the relevant terms are changed, the buyer shall be bound by the terms of the contract at the time of the order. Tommylyy Marine Shop has the right to withdraw from the contract concluded through the online store without penalty and not to deliver the ordered goods or to provide the service if the goods are out of stock, or if the price or characteristics of the goods are displayed incorrectly due to a system error. If the online store cannot fulfill the order, the buyer will be contacted and the amount paid will be refunded.

2. The shopping cart page allows the customer to change its contents. Once the order and contact details have been properly filled in, delivery method is selected, you may continue with the payment.

3. In the online store you can pay for the selected goods via the e-bank links of the following banks: Swedbank, SEB pank, Luminor pank, Coop pank and LHV pank. You can also make a payment by credit card, wire transfer, ESTO hire purchase. The transfer shall include the invoice number on which the transfer is based. All transactions made in Marine Shop online store are settled in euros and include 20% VAT. Books and publications have a VAT rate of 9%.

4. If the order is not paid within 5 (five) business days of placing the order, the Tommylyy Marine Shop online store has the right to cancel the order.

5. Once you have added the item to the shopping cart you may continue browsing for other items or place an order. After you pay for the goods (by bank transfer), you will see an order confirmation on the screen.

6. Orders placed in the online store will be processed on the same or next (on the weekend) day as the seller's bank account receives the payment for the order.

7. The goods will be delivered to the delivery address entered in the order at the agreed time, according to the availability of the goods. The goods are only delivered to the buyer of the goods. Find out more about transportation terms here. The goods are transferred to a third party only with the agreement of the buyer. The goods are usually delivered to the buyer within 1–5 working days after receipt of payment for the order to the seller's account. For special orders, the invoice will indicate the time of arrival of the product. Items can also be ordered at Itella or Omniva parcel Machines. You can also pick up the goods in the store.

8. The consumer has the right to notify the seller of their wish to withdraw from the contract within 14 (fourteen) days of receiving the goods or placing an order, if the goods have not yet reached the consumer and by requesting the refund of the full amount paid. Purchased goods cannot be returned:

* If the goods ordered were manufactured according to the consumer's personal needs.
* The supply of goods which are liable to deteriorate of expire rapidly
* Openable lubricant, chemical product and craft maintenance product
* Fragile or perishable goods

Returned goods must not be used and must be in their original packaging.

The direct cost of returning the goods shall be borne by the consumer. The buyer must return the goods within 14 (fourteen) after the submission of the application, or provide proof that they have transferred the goods to the carrier within this period.

In the event of the deterioration of the returned goods, the consumer shall be liable for the reduction in the value of the goods due to usage only if they have used the goods in any way other than that which is necessary to establish the nature, characteristics and functioning of the goods. In order to establish the nature, characteristics and functioning of the goods, the consumer should only handle and use the goods in the same manner as they would customarily be allowed to do in a shop.

9. To return the goods, send an e-mail to info@tommylyy.com. The message must include the following information: the item to be returned, the order number, and the bank account where the money will be returned to. The amount paid for the goods will be returned to the buyer's bank account immediately, but no later than 14 (fourteen) after receipt of the application for withdrawal. If the seller has not received the returned goods within this time limit, the seller shall be entitled to delay the refund until the receipt of the returned goods. If the seller has not received the returned goods within the specified time or the buyer has not submitted proof that he has returned the goods, the seller has the right to delay.

The refund application form can be found here:  form

10. The buyer has the right to file a complaint and return the goods in the case of non-compliance goods which do not conform to the offered model or are defective. In the case of defective goods, the consumer shall have a right to submit a complaint to the seller within two years from the date of delivery. In the event of a defect, the burden of proof of the defect rests with the seller for the first six months, and with the consumer for the remaining 1.5 (one and half) years. Complaints must be submitted as soon as possible, but no later than 2 (two) months after the discovery of the defectiveness of the goods. In order to facilitate the settlement of later complaints, the consumer shall retain any purchase documents (invoice, contract, etc.) proving that the goods have been bought from the Tommylyy Marine Shop online store. If the buyer fails to provide proof of purchase, the seller / service provider may decline to settle the problem.

The Tommylyy Marine Shop online store will respond to the complaint within 15 (fifteen) days.

11. In the case of defective goods, the consumer shall be entitled to the following:

1) First, demand that the goods be repaired free of charge or replaced with new goods.
2) Demand a reduction of the purchase price or withdrawal from the contract if: the online store cannot repair or replace the goods, the repair fails, the online store has not remedied the defect within a reasonable time, the repair or replacement causes undue inconvenience to the consumer.

The online store shall not be liable for defective goods caused by the improper use, maintenance or damage of the goods. Information about the order at e-mail info@tommylyy.com

12. Consumer's right to appeal to the Consumer Disputes Committee

If the online store has refused to resolve the consumer’s complaint or if the consumer does not accept the solution offered by the online store and believes that the their rights or interests have been damaged, the consumer may submit a complaint to the Consumer Disputes Committee through the Estonian Consumer Protection Board or to a court. The Consumer may submit the complaint personally or through a representative. The Consumer Disputes Committee contact data are:

Address: Rahukohtu 2, 10130 Tallinn, Estonia
E-mail: info@tarbijakaitseamet.ee
Website: www.komisjon.ee
Phone number: +372 6201707

The European Union's online dispute resolution platform is available at the website: http://ec.europa.eu/odr. On this platform, the consumer can submit a complaint for both cross-border and domestic transactions. In particular, the online complaint submitting platform is intended to solve cross-border disputes, making it easier for the consumer to find a suitable out-of-court settlement scheme for a specific dispute in the member state of the trader.

If the return has not reached the Seller within the specified term or the consumer has not submitted proof that he has returned the thing, the Seller has the right to delay.

When making a purchase from the Tommylyy Boat Shop e-shop, you can choose between the following delivery methods, how the ordered goods will reach you.

Shipping costs for special-sized, oversized and over 30 kg consignments are specified with the customer before the sales invoice is issued.

DELIVERY TIME AND TRANSPORT

When making a purchase from the Tommylyy Boat Shop e-shop, you can choose between the following delivery methods, how the ordered goods will reach you.

Shipping costs for special-sized, oversized and over 30 kg consignments are specified with the customer before the sales invoice is issued.

Orders will not be sent on weekends and public holidays. If you have any questions, please contact us.

All prices above include VAT

DELIVERY TIME AND TRANSPORT IN ESTONIA

• I will pick it up myself – in case of this choice, we will be waiting for you after confirming the order in the Tommylyy Paadipood OÜ store at Masti tn. 17, Tallinn.

• Transport to the parcel machine – the ordered goods will be sent to the nearest Itella Smartpost or Omniva parcel machine that suits you. Delivery time depends on Itella Smartpost and Omniva, but is usually 1-3 working days. If you choose to send a parcel machine, a one-time transport fee of € 3.90 will be added to your order. However, please note that unfortunately it is not possible to order large goods from the parcel machine.

  Location of Itella Smartpost parcel machines https://uus.smartpost.ee/en/pakiautomaatide-asukohad
  Location of Omniva parcel machines https://www.omniva.ee/private/map

• Transport by courier – the most convenient service - the ordered goods are delivered by Itella Smartpost, Omniva or Venipak courier directly to the address specified by you. In case of courier transport, a one-time transport fee of € 9.90 will be added to the amount of your order. Delivery time 1-3 working days.

DELIVERY TIME AND TRANSPORT IN LATVIA AND LITHUANIA

• Transport to the parcel machine – the ordered goods will be sent to the nearest Omniva parcel machine that suits you. Delivery time depends on Omniva, but is usually 1-3 working days. If you choose to send a parcel machine, a one-time transport fee of € 9.90 will be added

  Location of Omniva parcel machine in Latvia https://www.omniva.ee/private/map
  Location of Omniva parcel machine in Lithuania https://www.omniva.ee/private/map

• Transport by courier the most convenient service - the ordered goods are delivered by Venipak courier directly to the address specified by you. In case of courier transport, a one-time transport fee of € 15 will be added to the amount of your order. Delivery time 1-3 working days.

DELIVERY TIME AND TRANSPORT IN FINLAND

• ​​Transport to the parcel machine – the ordered goods will be sent to the nearest Itella Smartpost parcel machine that suits you. Delivery time depends on Itella Smartpost and Omniva, but is usually 2-5 working days. If you choose to send a parcel machine, a one-time transport fee of € 15 will be added to your order. However, please note that unfortunately it is not possible to order large goods from the parcel machine.

  Location of Itella Smartpost parcel machines https://uus.smartpost.ee/en/pakiautomaatide-asukohad

• Transport by courier – the most convenient service - the ordered goods are delivered by Itella Smartpost courier directly to the address specified by you. In case of courier transport, a one-time transport fee of € 25 will be added to the amount of your order. Delivery time 2-5 working days.

  The maximum permitted dimension of a courier service shipment to Finland are 120cm x 60cm x 60cm, max. 30kg. Shipments larger than 30 kg are available on request.